Jodi Hartman
Senior Technical Product Manager (SaaS)
Certified Coach for Teams & Groups
Photographer & Creative Content Design
From a young age, I have been driven by a deep curiosity to dissect and improve how things work. This passion has fueled a diverse and progressive career across multiple industries and market sectors, where I’ve transitioned from hands-on technical roles to strategic leadership positions.
My career trajectory includes experiences as a help desk agent, desktop specialist for both PC and Apple environments, field service technical consultant, server/network engineer, and project manager. I have also excelled as a photographer, content creator, certified coach, and senior technical product manager. Along the way, I’ve earned numerous respected certifications in Information Technology.
Colleagues recognize me as an innovative, creative, and approachable leader, valued for my ability to mentor and coach teams, and my use of humor to foster a positive work environment. I thrive in roles that are fast-paced and challenging, where I can merge my creative and technical expertise to drive product vision, accelerate delivery, and innovate new features.
As a committed extrovert with a passion for enhancing team performance and well-being, I excel in environments that prioritize collaboration and innovation. I am dedicated to personal and professional growth, maintaining a growth mindset, and embracing continuous learning to better support my teams and projects.
My full professional history is available on LinkedIn. ServiceNow has been my focus for the past 10 years. View my ServiceNow credentials here.
Technical Summary
Product Management
Product Vision & Roadmap | Strategic Planning & Execution | Executive & Stakeholder Relations | Customer Experience & Employee Experience (CX/EX) | Technical Writing | Global Marketing & Communications | ITIL
ServiceNow (SaaS)
IT Service Management (ITSM) | IT Operations Management (ITOM) | IT Asset Management (ITAM) | CSDM/CMDB | SecOps Vulnerability Response & Configuration Compliance | Customer Service Management (CSM) | Performance Analytics | Strategic Portfolio Management (SPM)
Leadership
Servant-Based Leadership | Cross-Functional Virtual Team Management | Group & Team Coaching | Conflict Resolution
Agile Methodologies & Tools
SAFe | Scrum | Kanban | Atlassian Jira & Confluence | Rally | Clarity
Creativity & Visual Collaboration
Photographer | Adobe Creative Cloud: Lightroom, Photoshop, Illustrator, InDesign, XR | Figma for Visual Design & Development
Certifications
Credly Badges
Certified ServiceNow Administrator (CSA) | Vancouver
Scrum Alliance Professional Scrum Product Owner (PSPO)
Scrum Alliance Professional Scrum Master (PSM)
Project Management Institute (PMI) Project Management Professional (PMP)
International Coaching Federation (ICF) Associate Certified Coach (ACC) - Teams & Groups
EXIN ITIL V3 Foundations
CompTIA Security+ ce
CompTIA Network+