Professional Highlights

 With over 15 years of experience in information technology and project management, I am a ServiceNow Platform Lead at TierPoint, a leading cloud, colocation, and managed services provider. I deliver innovative and scalable solutions that optimize business processes, enhance customer satisfaction, and improve operational efficiency for clients across various industries and regions. As a certified Professional Product Owner (PPO I) and Scrum Master (PSM I), Project Management Professional (PMP), and ServiceNow Administrator, I have a proven track record of managing multimillion-dollar global programs, aligning budgets and outcomes with business goals, and negotiating cost-effective contracts. I apply agile methodologies, cloud-based platforms, and information security best practices to create value and impact for my clients and stakeholders. I am also a co-founder and professional coach, helping individuals and teams achieve personal and professional goals. I am an effective communicator, collaborator, and leader committed to excellence, quality, and continuous improvement.